Refund policy

RETURN & REFUND POLICY:
At [BRAND NAME], customer satisfaction is important to us. Please read this Return and Refund Policy carefully before placing an order.
A. Return Eligibility
*Return requests must be raised within 7 days from the date of delivery.
*Products must be unused, uninstalled, unaltered, and returned in their original            condition   and packaging, along with all tags, manuals, accessories, warranty            cards,  and proof of   purchase.
*Returned products are subject to inspection and approval by [BRAND NAME]. *Acceptance   of a return request does not automatically entitle the customer to a     refund.
*Products showing signs of use, installation, damage, modification, tampering,           improper   storage, or handling by the customer will not be eligible for return or       refund.
 *The customer shall be responsible for ensuring safe packaging of the product            during return transit.
 *Any damage occurring during return shipment may result in rejection of the return.                                                                                                                                                                B.  Non-Returnable / Non-Refundable Items:                                                                    The following items are not eligible for return, replacement, or refund:                               * Products marked as “Final Sale”, “Non-Returnable”, or “Non-Refundable” on the product page.
* Products with broken, removed, or tampered hygiene, safety, or personal-use seals.
* Customized, made-to-order, special-order, or personalized products.
* Products purchased under clearance, liquidation, promotional, or discounted sales, unless received in a defective condition.
* Gift cards, vouchers, digital products, and downloadable content (if applicable).                        
C. How to Initiate a Return & Return Shipping Costs: 
To initiate a return, contact our customer support within 7 days of delivery with your order details. Return requests are subject to review and approval by [BRAND NAME]. Approved returns must be shipped in accordance with the instructions provided by [BRAND NAME]. Return shipping costs shall be borne by the customer, except in cases of incorrect or defective products. All returns and refunds are subject to inspection and approval by [BRAND NAME].                                                                                                                                                                                                                                                                                D. Refunds
* Refunds will be processed only after receipt, inspection, and approval of the returned product by [BRAND NAME].
* Original shipping, handling, packaging, payment gateway, convenience, or installation charges (if any) shall be non-refundable.
* Refunds, where approved, will be credited to the original payment method within a reasonable period as per applicable banking and payment processing timelines.
* [BRAND NAME]'s decision regarding the condition, eligibility, and acceptance of returned products shall be final and binding.                                                                                                   
E. COD Refunds
* For Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer or UPI to the account details provided by the customer after receipt and inspection of the returned product. Any shipping, handling, or COD charges are non-refundable.                       
F. Damaged or Defective Products / Wrong Item Received :
Any claim for damaged, defective, missing, or incorrect products must be reported within 48 hours of delivery, supported by photographs and other evidence reasonably requested by [BRAND NAME]. Claims are subject to verification and approval by [BRAND NAME].
* Failure to report within the above period may result in rejection of the claim.
* Unboxing Video Requirement
For claims relating to damaged, defective, incorrect, or missing items, [BRAND NAME] may require an unboxing video and other supporting evidence for verification.